Event Start Time: 7:00 am
Event End Time: 10:30 am
Issue: The latest onsite release package did not deploy correctly for self-hosted districts due to an error with the Auth Code.
NOTE: Onsite districts that were impacted will receive a new update package that will need to be installed on your district server to correct the issue.
UPDATE is now available
- On your local server select: Check for updates > Install All
At 7:34 am - Customers started reporting not being able to log in to their self-hosted Eduphoria site.
At 7:51 am - The issue was reported to the Eduphoria Technical team to investigate. The team found latest Auth Code was not compatible with self-hosted environments.
At 8:38 am - Eduphoria Technical Team notified of a possible fix being built.
At 9:36am - Eduphoria Technical Team gave status update that fix is still in progress.
At 9:50am - Eduphoria Technical Team has an update in testing.
10:15am - Update has passed testing. Package is being released to onsite districts asap. Install details will be posted.
10:30am - Update shipped to all onsite districts. Server Admins: Check for updates on your district server and install the latest updates to resolve this issue.