When an appraiser and appraisee both sign the document (even if one submits it as refused), the document is locked and cannot be edited. There is not a way to unlock the document; instead, it should be recreated and the old document should be removed. Only users with the Appraisal Administrator role are able to remove documents.
To remove a document:
- Log into Strive.
- Navigate to Settings, then select Appraisal Settings.
- Select General Options, then select the Document Removal tab. Choose the appropriate document, then select Remove Document.