A principal will have all of the same options as an end-user as well as the option to view all the open and completed requests for your campus. Upon entering the Tickets tab, you will be able to view your campus' open requests by clicking on View My Campus' Requests. To view all completed requests on your campus, click Completed on My Campus.
Searching, Filtering, and Sorting
A principal can also search through a list of requests by using the small funnel icon at the top of the list. By filling in any of the field options, you can filter out the requests within a given list. Request type and properties searches will not function as a principal can see requests across all departments.
To sort or print the list of requests, right click in the request list. The context menu allows you to change how the requests are sorted and also print the list.
Editing a Request
As a principal, you have some of the editing options that an end-user has on a request. You can add a note for the technician, add a file attachment, print the ticket, email the ticket, as well as add additional requesters to the ticket to keep them informed on the ticket status.