Depending on how helpdesk is configured, you may be set as an approver for certain request types. When a teacher submits a request, the department technicians are not able to review the request until you approve it. To review requests that need to be approved, click on Pending My Approval under Other Support Requests.
You will see a list of all requests that need to be approved. To approve a request, click on the banner below the ticket details. Choose Approve Request to allow the ticket to be submitted to the appropriate technician or Reject Request to deny the request. Once you approve or deny the request, it will be removed from the Pending Approval list.