The Survey Questions section allow you to create and modify surveys. The use of surveys is dependent upon your department settings. You can add a survey using the button in the bottom left. This will prompt you to enter a survey name and department using a wizard on the right. Once a survey is created, you can select it to begin editing.
A survey is composed of a series of criteria that end-users can rate across five different levels. Above is an example of the default survey provided with Helpdesk. To create your own survey items, simply enter an item the text box and click add. Repeating this process will allow you to build a survey item by item. You can use the edit and delete options to modify the existing items. Remember that saving a survey will lock it, preventing any changes. All items should be finalized before clicking Save on the top toolbar. Once saved however, this survey can now be selected as a department default survey or for a particular request type.