Helpdesk is the application for reporting support issues in one place. Some districts use Helpdesk only for technical support, but others use it for managing other department support tickets.
Select Department (optional):
When you first enter Helpdesk, you may be prompted to choose the department for your support request. If only one department uses Helpdesk in your district, it will bypass the department choice and open to the categories of support for your selection.
Based on the categories configured by your district department, you will select the main option for your support needs from the list show on your screen. Click on the icon for the support category to access the support ticket to submit your specific issue.
Enter Ticket Request Information:
By selecting a category, you will be able to submit a request. This will bring up a blank request form and allow you to submit the details of your request.
Your form may look different based on the form categories selected by the support department. Any field with an asterisk is information that is required for the ticket to be submitted. All requests will require you to enter request details.
Files can also be attached while submitting a ticket. Click the blue arrow next to Attachments to expand that section.
Once all information has been entered, click Submit Request.
You will then be able to review the status of requests you submitted by selecting View My Open Requests on the Tickets tab.