Viewing Reports

By clicking on the Reports tab on the left side of the interface, technicians can view reports based on support requests as well as statistics.  

Ticket Export

The Ticket Export report allows you to customize a report using request information, custom properties, cost information, and closing information.  The report can be exported to Excel or a PDF. 

Drag the columns from the left that you would like to see in a report.  If you would like to apply a filter, select the column title and click the Add Filter button.  Filters allow you to limit the data you are looking at by a particular criteria.  You can also Hide a column if needed.  This allows you to filter on something but not display that information in the export. 

Choose whether or not you would like to view the report as an Excel file or a PDF and then Submit Report.  In this example, we are looking for the status of all tickets on Blue Elementary.  In this example, hiding Campus may be appropriate.

Requests Per Hour

The Requests Per Hour report allows you to view, by department, how many requests were opened and closed per hour over a period of time.  This is a useful report for determining how many staff to have on hand at particular times.  Select your department from the drop-down box and select the dates.  Click Submit Report. 

Technician Statistics

The Technician Statistics report allows you to view your statistics by campus or request type over a period of time.   Select the time frame by selecting the dates and choose either Campus or Request Type.  Click Submit Report.

Department Statistics

The Department Statistics report allows you to view statistics by campus, technician, or request type for your department over a period of time.  Select the time frame by selecting the dates and choose Campus, Technician, or Request Type.   Click Submit Report.

Technician Labor

The Technician Labor report allows you to view, by department, the number of hours entered as work hours on requests for a specified range of dates.   Select the department, enter a date range, and choose how the report will be totaled - by day or by week. Click Submit Report.