The system will allow outside technicians, such as vendors, to be created. This technicians can have tickets assigned to them just like any other in-house technician. In order to login, a guest account will need to be created.
To create outside technicians, choose that option from the main Manage tab. You will then be able to select Add a New Technician in the bottom left. A wizard will appear on the right and prompt you to enter the outside technicians email, first name, last name, and a password. The outside technician will then use their email and the assigned password to login to Helpdesk.
Outside technicians are configured using the interface above. Here you can edit their first name, last name, email address, password, and organization. Simply type the organization into that field if it is not in the drop down list.
After saving that information, you can configure an outside technician like any other. The above interface is almost identical to an in-house technician's configuration screen. Use the Edit User Information option on the top toolbar to go back and change the information discussed above.
NOTE: If your Helpdesk is hosted on a schoolobjects.com server, then your guests will need to login by using "Guest:" before their email address.