Helpdesk

Remember to complete the following tasks during the summer:

• Update user roles & rights within the application.
• Archive old tickets. (Optional)
• Add new ticket types if necessary.

Archiving Helpdesk Requests

This is not required!

Archiving Helpdesk Requests can be completed during the summer; however, it's not required. This will move all CLOSED tickets into archived status.

Although you have archived requests, there is an option to reopen individual tickets if needed.