Event Start Time: 9:30 am
Event End Time: 9:40 am
Issue: A single database server started refusing connections
At 9:30 am a few customers started reporting not being able to log in and weirdness with online testing.
At 9:34 am the issue was reported to the Eduphoria Infrastructure team to investigate. The team found the server wasn't under any load but all connection attempts to the server were refused.
At 9:36 am the decision was made to restart the database server.
At 9:39 am the database became available again. The infrastructure team began inspecting the server to verify it was operational.
At 9:40 am the Eduphoria Infrastructure team cleared the server for production.
Amazon has a patch available for the issue that caused the database to refuse connections. This patch is currently in testing on some of the Eduphoria database servers and will be rolled out to all servers when we have assessed its stability.