Issue: Intermittent errors throughout Strive and Workshop when registering for courses and granting credit.
Event Start Time: 8:14 am CST
Event End Time: 10:10am CST
8:03am CST: Infrastructure team was automatically alerted to higher than normal database load on a few database clusters.
8:06am CST: Infrastructure team narrowed down the issue to a specific query and notified Engineering and QA teams that there was a potential issue
8:14am CST: First report of intermittent errors throughout Strive and Workshop reported to Eduphoria Support. Issue immediately escalated to Infrastructure team.
8:28am CST: QA team has moved fix into testing. Infrastructure team is monitoring performance and responding to performance load.
9:41am CST: Fix has been released. Infrastructure and QA teams are monitoring deployment.
10:10am CST: Fix fully deployed. Infrastructure and QA teams consistently monitoring performance and user reports.
11:00am CST: No additional issues reported.