Issue: Multiple districts report errors across applications; various Bad Gateway errors.
Event 1 - Bad Gateway Error: Affected 100% of districts
Event 2 - Bad Gateway Error: Continued to affect <10% of districts
Event 3 - Error Accessing Assessments: Affected 100% of districts
May 17, 2022 9:40-10:20 AM CDT
May 17, 2022 9:40 AM-2:15 PM CDT
May 17, 2022 10:30 AM-2:15 PM CDT
Summary of most recent updates
Two processes were running simultaneously on a server, affecting the available memory on the server. Load balancing on the affected servers was completed in collaboration with AWS, and full functionality to software was restored on May 17, 2022.
(Updated May 19, 2022 at 11:50 AM CDT)
Immediate next steps taken by Eduphoria
Efforts to prevent overload in the future are underway.